Below is a list of the most often asked questions to ensure to make the right choice for you or your company’s needs!
VoIP stands for Voice over Internet Protocol. Unlike traditional telephone systems that make use of copper analogue cables, VoIP makes use of your existing Office internet connection to connect with our telecom servers. With the integration of quality of service router (Mikrotik) into your network, we will prioritize VoIP traffic ensuring quality telephone calls.
- Ever had your secretary take sick leave or go on maternity?
- What about only having that one incoming line?
- What happens when your business closes for the festive season?
- Who manages your calls then?
With VoIP, you will have a virtual receptionist that can manage unlimited incoming calls, record Voicemails and email them to you, as well as inform your clients when you are closed or should they call your business outside of regular trading hours.
The good news is that VoIP will pretty much work over your current internet connection, mitigating the need to upgrade your internet service. Whether you currently have fibre, ADSL or LTE mobile, your current internet connection will be enhanced via a quality of service Mikrotik Router that we will provide and customize for your business. If you are interested in fibre, we can do a free assessment whether the fibre is available in your area and at what costs etc maybe. Ask your sales consultant take advantage of this free fibre assessment.
This depends on what services you are currently paying for with your current provider. You can expect to save in areas like call costs, line rentals, etc. On average, you could realistically achieve savings in the region of 45 to 75% of your current telecom bill. Simply provide the sales consultant with the latest copy of your telecom bill and they will provide you with comparative analysis at no charge to you.
There is no charge for this basic network assessment. This data is taken into consideration when we compile your quotation. Once a quotation is accepted, a technical manager will conduct a site visit and reassess your network making 100% certain that were are good to go for the installation. There is no charge for this reassessment of your network.
We have a dedicated technical support team that is reachable telephonically Monday to Friday from 8am to 5pm or via our email ticket support 24 / 7 / 365. All remote assistance is at a no charge basis, but should your technical issue not be resolved remotely, a technician may need to be deployed to your premises and a call out fee may be applicable. Your first two call-outs a year are at no charge.
Absolutely! All we need is a copy of your current Telkom / voice providers account and assess what lines and services you will no longer require when porting to us. Only those services that need to remain will be ported to us and billed for. The great thing about VoIP is that you retain your number no matter where you move your premises to.
All devices supplied by Skyvoice come with a full 2 year warranty. If a device fails as a result of a manufacturer’s fault, we will replace it at no charge to you. A loan unit will be supplied in the interim while the device is in for repair or replacement.
E.F.T – Electronic Funds Transfer.
Asset finance – your equipment can be financed through a 3rd party finance house over 36 or 60 months.
In-house finance – with an initial upfront deposit, the balance can be financed in-house over 12 – 24 months.
Rent only – full maintenance rental over 24 months.
Debit order – monthly costs will be debited 7 days after invoice.
Any other Questions?
If you have any other questions please click on the question mark to send us a mail. Thank you.